Gusto Review 2024: Features, Pros & Cons

Gusto allows employees to access and manage their own information by offering individual profile accounts. Users can download the Gusto mobile app, or sign in from the web, to view payday data, edit tax details, see available PTO and even clock in and out right on their phone. In addition, the platform shares income insights and personal tax documents such as W-2s. OnPay is an all-in-one payroll and HR solution that is designed specifically for small businesses.

Gusto’s phone support is only available Monday through Friday from 7 a.m. MT. Customers on the Premium plan get access to priority support, meaning they can skip the queue when they call, but there is no 24/7 phone support available. Gusto helps you stay compliant with local labor laws with its labor law poster store. You can print labor law posters to post for on-site employees or send e-notices to remote employees. The service keeps you updated and automatically alerts employees of any changes to the law to keep you compliant. It costs $10 per month for up to five employees, plus $1 per additional employee per month.

Recruiting and Onboarding

If you pay anyone by check, you have to manually print checks Gusto generates. It doesn’t have an option to automatically print and mail physical paychecks. Gusto’s tech teams regularly test its software to prevent problems and outages and it has an on-site security team ready to take action in case any issues arise. gusto login From the employee side, it’s very easy to initiate an expense reimbursement request. Employees can upload a receipt and add a memo, so it’s clear what the payment is for. Gusto enables HR teams to pay employees one-off, reimbursable expenses for things such as work-from-home stipends or travel expenses.

• Gusto’s payroll has the flexibility to support the various pay rates and schedules for different types of workers in your organization.
• Gusto comes with a few more perks that make the platform versatile and attractive to companies—and employees—across industries.
• When a new employee signs their offer letter, Gusto facilitates the rest of the onboarding process to ensure they get properly set up for their new job even before day one.
• It was easy to manually add an employee or independent contractor by entering their name, email address and other crucial information.
• Gusto helps get new employees onboarded quickly, whether they are working in person or remotely.
• When adding employees to the benefit, though, we had to enter the deduction amounts each time, making it potentially time-consuming.

In the pay tab, we didn’t see a financial goals tool, and when trying to set up the paycheck splitter, the “add bank account” button wasn’t responsive. However, under the paycheck splitter setting, we were able to see the option of depositing a dollar amount or percentage of a paycheck into any given account. Gusto has at least two standout features from its competitors, namely, the ability to pay a variety of employee types as well as tools to support their financial goals. Gusto is a full-service payroll and HR platform designed to grow with U.S.-based startups and small businesses. Gusto allows you to easily enroll in workers’ compensation insurance through its platform through an integration with NEXT Insurance.

Product and pricing

This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. However, the downside we noticed is that payroll and adding new team members, in particular, require a lot of manual data entry upfront. In addition, customization of reporting, templates and dashboard is limited. We tested Gusto’s Simple plan features using the Google Chrome browser on a Windows laptop and the Gusto Wallet app on an Android mobile device. Our ability to test the features was limited, as they required entering real bank account information and signing into external accounts.